Careers at MiDOG - Customer Solutions Associate

Location: Onsite – Bentley Cir., Tustin, CA 92780

Job Summary:

As a Customer Solutions Associate at MiDOG Animal Diagnostics, you’ll play a pivotal role in supporting our mission to advance infectious disease diagnostics across all animal species. Reporting directly to the CEO, you’ll support our growing business development initiatives by engaging veterinary professionals, research institutions, and animal care providers with MiDOG’s revolutionary All-in-One Test.

This position is ideal for someone with a passion for science, animal health, and customer success, who thrives in a fast-paced, purpose-driven environment. You’ll help generate leads, nurture relationships, and support sales efforts while delivering exceptional service to clients who rely on us for advanced pathogen detection and diagnostic insights.

Essential Duties and Responsibilities:

Learn and promote MiDOG’s microbiome-based diagnostic tests and services
Gain a deep understanding of MiDOG’s next-generation sequencing (NGS) platform and its applications in veterinary diagnostics
Collaborate with marketing, business intelligence, and sales teams to identify and pursue new opportunities
Communicate with prospective and existing clients via phone, email, and in-person
Distribute sample kits and follow up on usage and outcomes
Build and maintain strong, long-term relationships with veterinary clinics, hospitals, zoos, aquariums, and research organizations
Partner cross-functionally with research, product development, marketing, and customer support to ensure client satisfaction
Attend tradeshows, conferences, and industry events to promote MiDOG’s offerings and expand your industry network
Create and deliver compelling product presentations and demonstrations
Maintain CRM records (NetSuite) and manage follow-ups with precision and professionalism
Monitor industry trends and client feedback to support continuous improvement and innovation
Conduct regular check-ins with clients to ensure long-term satisfaction and identify additional needs
Evaluate new leads and projects for strategic fit within MiDOG’s diagnostics ecosystem

Additional Responsibilities:

Lead the identification of high-value opportunities within universities, corporations, and biomedical institutions
Proactively pursue and close deals aligned with MiDOG’s growth goals
Stay current on industry shifts and customer demands to inform marketing and product development
Provide consistent feedback from clients to improve our testing solutions and sample collection strategies

Education and Experience:

1–2+ years of experience in customer service, account management, sales, or technical support—preferably in veterinary, diagnostics, or life sciences
Strong communication skills (oral and written) and a client-focused mindset
Detail-oriented and highly organized with strong problem-solving abilities
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Experience with CRM platforms like NetSuite is a plus
High school diploma or equivalent required; bachelor’s degree preferred
A passion for animal health and a commitment to customer excellence

About MiDOG Animal Diagnostics:

MiDOG is a leader in next-generation veterinary diagnostics, providing cutting-edge DNA-based microbial testing for the detection of bacteria, fungi, viruses, parasites, and antibiotic resistance. Our All-in-One Test serves a wide range of species—from household pets to marine life and exotic animals in zoos—making us a trusted partner in the veterinary and animal care communities.

Backed by science and driven by innovation, MiDOG is redefining how infections are diagnosed and treated. Our mission is simple: Deliver answers that save lives. Recognized as a Top Workplace by the Orange County Register in 2021, 2022, and named a Top Workplace USA in 2023, MiDOG ANimal Diagnostics continues to be a vibrant community where employees thrive, feel connected, and are inspired by their work. If you are passionate about contributing to scientific advancement and want to be part of an exceptional team in a dynamic, growing company, we’d love to hear from you!

Compensation:

The estimated base salary range for this role is $68,640 – $70,000 annually, depending on experience, skills, and other factors. Compensation will be confirmed in writing at the time of offer, if applicable.

Equal Employment Opportunity:

MiDOG Animal Diagnostics is proud to be an Equal Opportunity Employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

Click Here and Apply Today!

Validated by Veterinarians

“Clients expect their veterinarians to stay up to date on all matters that affect the health and well being of their non-human family members. The current technique that we have used to determine the presence and antibiotic sensitivity of organisms causing disease in our pets is over a century old.

With the emergence of dangerous antibacterial resistance, it is critical that veterinarians are able to offer laser focused diagnostics and treatment. MiDog enables us to offer care that exceeds the typical standard of care.”

Bernadine Cruz, DVM, Laguna Hills Animal Hospital Laguna Woods, CA

“I love the absolute abundance and comparing the fungal with bacterial infection. I do not worry as much about getting a false negative urinary infection reading as I do with traditional urine cultures. Several times the same urine would culture negative but MiDOG would detect pathogens.”

Michael Morgan, DVMQuail Animal Hospital, Tustin, CA

“The MiDOG All-in-One Test is amazing, I would use it instead of culture and sensitivity. Such rapid and detailed results, I will reach for MiDOG before culture next time!

Thank you very much MiDOG, for sharing the opportunity to try your technology.”

Martha Smith-Blackmore, DVM, President of Forensic Veterinary Investigations, LLC – Boston, MA

“The MiDOG All-in-One Microbial Test is our new gold standard of pathogen identification. The results are so accurate and valuable – especially with assessing both bacterial and fungal infections with the same sample.

Thank you MiDOG!”

Kathy Wentworth, DVM, Diplomate ABVP Canine and Feline Practice – PetPoint Medical Center, Irvine, CA

“The MiDOG staff was extremely helpful and supportive.”

Cathy Curtis, DVM – London, UK

“I have had great results using the MiDOG® Test. Compared to traditional culture tests, I am better able to target the treatment for dogs because the MiDOG® Test is so sensitive that it identifies all pathogens including bacteria and fungi, as well as antibiotic sensitivity.

The cost and turnaround time are about the same as a culture test, but I get much more data. The test has great performance and I believe the NGS technology will be a game changer for veterinarians treating dogs with lesions or other infections.”

Michael Kavanagh, DVM, Practice owner – Saddleback Animal Hospital, Tustin, CA

“It’s helpful to have an NGS spectrum because it gives you a broader insight of what’s happening and what might be going on.”

Richard Harvey BVSc DVD DipECVD PhD FRSB FRCVS – European Specialist in Veterinary Dermatology – Head of Dermatology, Willows Veterinary Centre & Referral Service – Solihull, England UK

“I have been using MiDog for over 4 years now and exclusively as my test of choice for all cultures for 3 years. It is so great to submit a culture and feel confident there will be a result when it comes back, especially for urine cultures. The reports were intimidating at first because they contain so much information. After the first few, I am now quickly able to glance over it and pick out the highlights. I can then come back later and pour over all the details. I have been extremely pleased with my patients’ results using the test as well. I don’t envision ever going back to traditional culture and susceptibilities again.”

Brian M. Urmson, DVM, Columbiana Veterinary Associates

“As an exotic veterinarian, there are numerous tests we have to consider to check specific bacterial and fungal organisms based on the species. MiDOG eliminates the need for many of these separate samples and provides definitive results quickly to help us treat our patients more efficiently and effectively. The lab is wonderful to work with and has never rejected our samples- they even processed a lizard toe we amputated and determined the cause of skin infection.”

Dr. Melissa Giese, Chicago Exotics Animal Hospital

“MiDOG’s diagnostic approach offers the unique ability to identify pathogens that evade traditional culture and sensitivity testing. I have found that adding a molecular based testing approach in the form of Next Generation Sequencing (NGS) from MiDOG to my routine diagnostic cultures can be extremely helpful in the identification and diagnosis of uncommon pathogens in veterinary medicine.”

Dr. Wayne Rosenkrantz, Animal Dermatology Clinic – Tustin

“She [Dr. Krumbeck] really did a great job of making complicated concepts accessible and demonstrating the value of your services. I’m really looking forward to working with MiDOG on my research project!”

Dr. Yaicha Peters, Animal Dermatology Clinic – San Diego

“As a proud collaborator with MiDOG, I deeply appreciate their dedication to fostering partnerships between industry and veterinary experts. Their commitment to enhancing diagnostic quality for veterinarians is commendable. In my experience, their support has been invaluable, earning them a ‘Double A+, Triple Star’ rating. Their assistance has been faultless, contributing significantly to the success of my projects and studies. I eagerly anticipate our continued collaboration.”

Dr. Richard Harvey, BVSc DVD DipECVD PhD FRSB FRCVS; European Specialist in Veterinary Dermatology

“We’re seeing that, if we prescribe too many antibiotics or they’re taken too frequently, animals are developing inappropriate or pathogenic strains of bacteria. We’re also seeing that our antibiotics are just not working against them anymore… It’s a good example of why we need better diagnostic testing, like MiDOG, so that we’re selecting the correct antibiotic every time our patients have an infection.”

Dr. Alissa Rexo, DVM, CVA, DACVD, Mid-Atlantic Veterinary Dermatology

“The NGS technique as offered by MiDOG is wonderful because pathogens like Melissococcus plutonius, for example, are difficult to grow and keep alive in the laboratory. A standard laboratory cannot truly examine or even properly diagnose this pathogen in bee hives at this time. But with NGS, we can reliably diagnose it.”

Dr. Joerg Mayer, Entomologist and Microbiologist at the University of Georgia

“For me, as a clinician and as a researcher, I see the immense value in the product [the All-in-One Test]. I have had great success using MiDOG clinically, including identifying Mycoplasma in a 24 year old pigeon, a Nannizziopsis spp in a ball python from a large pet distributor, Mycoplasma and Fusobacterium necrophorum co-infection in a peacock, and to identify an abnormal gut GI in a technician’s dog that tested negative for everything else (but we were able to establish what was abnormal, and work toward fixing it).”

Dr. Jeremy Rayl – Veterinarian, Block House Creek Animal Hospital, Cedar Park, Texas

“With MiDog results I not only receive a list of organisms detected in the sample, but also cell counts which allow me to target the most abundant pathogens or the most pathogenic. The identification of antimicrobial resistance genes is also helpful in selecting an appropriate antibiotic. Another benefit is that sample handling is less prone to risk of overgrowth and is stable at room temperature. Easy and informative. A great tool in our diagnostic toolbox!!”

Lauren Palmer DVM, MPH, Marine mammal Care Center Los Angeles

“If every rescue and sanctuary could run a scan on new admissions, I think it would open everyone’s eyes. These birds have been through so much and damaged by human pathogens. Plus the MiDog test was much more affordable than a battery of PCRs, several c&s, repeated tests, etc. AND non-invasive. Thank you. I would advise every sanctuary and other parrot facility to run MiDOG screening. I know it might reveal more than we want to know.”

Patricia Latas, DVM, Wild Parrot Coalition

“Quality testing is invaluable in my mind, and so far, I am putting my support behind MiDOG because it gives me this great plethora of information but also the expertise in discerning what is normal, not supportive of disease versus the alternative…. I really didn’t understand at first but once I read through all of the information – that it is using DNA of bacteria to isolate instead of lab media that our reference labs do – that is wild and limitless and I love it!”

Dr. Tara Klimovitz, Stay Pet Veterinary Hospital